31726 Rancho Viejo Rd #107
San Juan Capistrano, CA 92675

(949) 276-8413
info@careassistservices.net

Help at home, when you need it most.

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CareAssist Services is ACHC Accredited.

For excellent customer service, integrity, value and the highest quality of home care.

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Companions in care. When you need it most.

When it comes to caring for you and your loved ones, assistance isn’t enough. Providing truly restorative care that allows individuals to reach their highest level of function and independence means we go above and beyond to provide the companionship each client needs with the respect and compassion they deserve.

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“I am writing to thank you for the exceptional care you and your staff provided for my mom this winter. I had been taking care of my mother full-time… and a respite was very much needed, I was lucky enough to find you.” - Shirley

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Learn More About Natividad Katona

Our October 2016 Employee of the Month!

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Choosing an assisted care service can be a difficult decision. Finding one that provides the service you need with the understanding and compassion you deserve is vital.

FAQ

Find the answers to some of the most commonly asked questions regarding our organization, services, employment requirements and more.

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Services

From helping manage medications and basic housekeeping to aiding in therapy sessions and updating family members, we offer comprehensive home care.

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Resources

Connecting our patients and their loved ones with additional services and resources available to them is vital to providing our unique restorative care.

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Accreditations

CareAssist Services is a licensed home care organization, a member of the largest national home care associations and accredited by the Accreditation Commission for Health Care (ACHC).

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About Us

At CareAssist Services, caring begins with connecting.

Decades of caring for patients through home care, long-term care and acute care taught Janis Adams, RN, that taking care of people was about much more than filling prescriptions and making beds. She found that providing care that nurtured independence and truly improved quality of life takes trust and personal attention. With these qualities in mind, she founded CareAssist Services. Her vision was to create a professional home care company that would provide the highest quality
in-home care to clients of all ages.

Based in Southern California, CareAssist Services is dedicated to providing high quality, personalized in-home care to adults and seniors who are physically, developmentally and cognitively challenged. We provide quality home care aides to assist clients with personal and respite care relief for family caregivers, as well as companionship and homemaker services. Every member of the CareAssist team is committed to treating clients from all cultures, religions, ethnicities, sexual orientations, ages, genders and disabilities with respect at all times.

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Our Mission

We are committed to providing high quality, client-centered and affordable home care services to our clients to assist them in leading dignified and independent lives in the comfort and safety of their own homes. Their individual needs are carefully assessed, understood and met through the selective assignment of qualified, trustworthy and compassionate personnel.

Our Values

  • Keeping our client’s health, quality of life and well-being central in the design and delivery of services
  • Treating and interacting with our clients with respect, dignity, compassion, empathy, honesty and integrity while recognizing and maintaining confidentiality of client information
  • Showing respect for all cultures, religions, ethnicities, sexual orientations, ages, genders and disabilities
  • Recruiting, training and retaining a competent staff
  • Valuing, supporting, recognizing and appreciating our staff as our greatest asset
  • Nurturing a work environment that encourages personal enjoyment
    and enhances job satisfaction and performance through recognition
    and reward
  • Developing and maintaining positive relationships with the community, including local home care and health care personnel and organizations
  • Conducting our business in an accountable and responsible manner
  • Adhering to the professional code of ethics of the home care industry
  • Applying continuous quality improvement measures throughout
    our agency

Who We Are

What Sets CareAssist Apart

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Restorative Care

Focusing on what clients CAN do rather than what they CAN’T do, our home care aides offer just the right support to encourage independence. By nurturing independence rather than creating care-dependent behaviors, we enable each client to reach their highest level of function, leading to an improved quality of life at home.
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CareAssist Home Care Aides

In addition to being exceptionally dedicated, caring individuals, every CareAssist home care aide is painstakingly selected and highly trained. From full screenings and background checks to in-depth training and supervision from an RN Care Manager, our experienced, professional home care aides are bonded, insured and available for full-time, part-time, live-in, or “as needed” care.
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The CareAssist Promise

Focused on providing personalized restorative care founded on honesty, trust and understanding, CareAssist Services and our dedicated team get to know each patient to determine their unique needs. Each potential client will receive a complimentary comprehensive in-home assessment and have a customized care plan developed. These plans will then be guided by the 24/7 oversight of an RN care manager.

Bios

Services

Comprehensive Services for Personalized Needs.

While CareAssist home care aides are specially trained to provide the services listed below and more, we also understand that needs – both physical and emotional – are constantly changing. At any given moment, that could mean helping with personal hygiene or simply providing a patient and attentive ear.

Whether preparing a meal or updating family members, you can be sure that every task will be carried out with the elevated level of expertise and attentiveness that sets CareAssist apart.

Our services include, but are not limited to:

  • Regular and frequent communication with family or responsible person
  • Personal care
  • Bathing, hygiene, dressing, grooming, eating and transferring
  • Special diet needs
  • Working with physical therapists and occupational/speech therapists
  • Meal planning and preparation

  • Shopping and chore services
  • Companion and sitter services
  • Light housekeeping and laundry
  • Transportation to MD appointments or community activities
  • Medication reminders
  • Dementia & Alzheimer’s care

Resources

Helping You Get the Help You Need

Giving those in need the care and support they deserve requires the work of an entire industry of dedicated people and organizations.

From pharmacy services and home organization services to house call MDs and care for every stage of life, the resources found below can help set up the support system and services you need.

Testimonials

From Those Who Know Us Best

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Ultimately, the only opinions that matter are those of the clients and families we care for. Our dedication to going beyond basic services to develop lasting personal relationships with the people we care for creates a unique connection evident in every interaction we share.

“Michael and I want to let you know how much you and your wonderful caregivers are appreciated by us and our family. You have gone over and above duty to provide loving, nurturing and clinically excellent care to our dad… READ MORE

“Our father had a severe case of dementia and we hired CareAssist Services for their in-home caregiving. We lived out of state, so CareAssist was our father’s support, and for over 3 years… READ MORE

“Today, Terri reminded me that I had not informed you that we were moving my mother to Arizona. Terri’s last official day was yesterday, Thursday the 16th. Terri has been amazing. What a gift for my Mom and for my family. I can not thank you enough for matching my mother with this amazing woman… READ MORE

“Thank you. My brother and Joel and I will never forget the care and friendship Maria had with my mother in her last month… READ MORE

Accreditations

Accredited by the Most Trusted Homecare Organizations

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The American Board of Home Care (ABHC) strives to make a positive difference in the lives of those who rely on homecare services by promoting companies that do business legally and ethically.
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The Accreditation Commission for Health Care (ACHC) is an independent, private national nonprofit that provides the homecare industry with an accreditation program that helps to improve quality of patient care and services.

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The California Association for Health Services at Home (CAHSAH) is one of California’s oldest and largest homecare associations in the state. The nonprofit association is dedicated to promoting quality homecare and enhancing the homecare industry.

News

Keeping Connected to Better Serve You

Constantly working to improve the way we serve our clients means staying up-to-date with the latest news, methods and research. Our ongoing efforts to gain insight and greater understanding, and share that knowledge with our clients, is another way we stay connected to your needs.

In this section we will also be providing tips and information to improve our clients’ quality of day-to-day life.

FAQ

Commonly Asked Questions and Concerns

Is CareAssist Services licensed by the state of California’s Department of Social Services?

The agency is currently in the process of being licensed by the state of California’s Department of Social Services. All current California home care agencies are going through this NEW process and must be licensed by the state of California in order to provide home care services to clients in their homes. This is a NEW California state law, effective 1/1/16.

Does health insurance or Medicare cover CareAssist’s fees?

Medicare does not cover the CareAssist services. Generally, health care insurance does not cover home care services except for one-hour visits by a licensed RN or LVN. However, long-term care insurance often does pay for home care services.

Are your home care aides licensed and insured?

Yes. All home care aides employed by the agency are registered with the state of California. This is a new California state law, effective 1/1/16. The registration includes an application; tuberculosis test result, a $25 fee and complete fingerprinting that must be cleared through the Department of Justice, FBI and sexual predator list.

Is there a 24/7 phone answering service?

We provide 24/7 phone coverage with an immediate answer by a dedicated agency employee, never an “answering service”.

Is there an RN on staff?

Janis Adams, founder and president of CareAssist Services, is a registered nurse with over 30 years of clinical nursing experience, including acute care, emergency room and home care.

Will I have the opportunity to meet and/or interview a home care aide prior to starting service?

Yes. Families and clients have the opportunity to meet and interview each prospective home care aide prior to starting service. If for any reason, the client is not satisfied or does not feel the home care aide is a good fit, they can call the agency office at any time to ask for a replacement with no questions asked.

How quickly can CareAssist begin service?

Normally, we ask for least three business days to schedule start of services to ensure the time to find the ideal fit. However, in the past, the agency has been able to start service with less than 24 hours notice.

How does the agency supervise their employee home care aides in the client's home?

The agency supervisor (a licensed RN or LVN) makes supervisory and client assessment visits to all clients at least every 30 days. However, depending on their level of care, many clients may have weekly supervisory visits by a licensed LVN. We also reserve the right to make unscheduled supervisory visits to check on employee home care aides.

What qualifications, certifications, experience and training are required of employee home care aides?

Effective 3/1/16, the state of California’s Department of Social Services requires that all home care agencies provide at least five hours of training, orientation and continuing education upon hire and then annually thereafter. Going beyond state requirements to ensure the highest quality home care aides available, CareAssist Services requires 15 hours of continuing education, training and orientation upon being hired but prior to having contact with clients, and then the same 15 hours annually going forward.

Are there a required minimum number of hours per shift or per week?

There is no minimum number of shifts per week. However, we recommend that clients have service at least twice a week in order to establish a trusting, comfortable relationship with his or her home care aide. We normally ask our clients for a minimum of four hours per shift per day.

Who do I contact with requests, questions or complaints?

Client or family members can contact us directly 24/7 by calling our office direct at 949-276-8413. Our continuous quality improvement program oversees and manages all customer/employee requests, questions, complaints and incident reports. Client and employee satisfaction surveys are mailed regularly to all clients and employees throughout the year. All surveys are graded and tracked every quarter with adjustments in policies and procedures made according to the feedback.

What cities or geographical areas does CareAssist serve?

We provide services to all cities within Orange County, as well as bordering cities in Los Angeles County and Riverside County.

Contact Us

Learn How CareAssist can Help You

To request more info and a complimentary comprehensive client assessment,
please use the form located in below or email us

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CareAssist Services

31726 Rancho Viejo Rd #107
San Juan Capistrano, CA 92675
Tel: (949) 276 8413
Email Us